FAQs

1. Where do you ship?

We provide standard shipping to supported destinations worldwide. Shipping availability may depend on carrier coverage, destination accessibility, local restrictions, customs requirements, or other logistical conditions.

2. How much does standard shipping cost?

A standard shipping fee of €4.99 applies to eligible orders unless a different shipping arrangement has been agreed in advance. This standard fee is used for supported destinations worldwide.

3. How long does order processing take?

Orders are normally processed within 1–4 business days after payment has been successfully confirmed. Processing time is separate from shipping time and may be longer during weekends, public holidays, or unusually busy periods.

4. How long does standard delivery take?

Standard delivery normally takes approximately 30 days after dispatch. This is an estimated timeframe rather than a guaranteed delivery date and may vary depending on the destination, carrier network, customs procedures, weather, or other circumstances outside our reasonable control.

5. Can I request faster or expedited shipping?

Yes. If you need faster delivery, please contact us at [email protected] or +1 (781) 924-1315. Expedited shipping availability and cost depend on the destination, parcel size, parcel weight, carrier availability, and requested delivery speed.

6. Will I receive tracking information?

When tracking is available, tracking information will normally be provided after your order has been dispatched. Please allow approximately 48–72 hours for the carrier's tracking system to begin showing movement or updates.

7. What happens if my package arrives damaged?

If your parcel arrives visibly damaged or the product is damaged during delivery, please contact us within 48 hours after delivery. Include your order number and clear photographs of the product, outer packaging, internal packaging, and shipping label where reasonably possible.

8. Do I have to pay customs duties or import taxes?

Orders delivered within the United States are not subject to import customs duties charged by us. For destinations outside the United States, customs duties, import taxes, VAT, brokerage fees, or other government-imposed charges may apply depending on local regulations. Unless otherwise required by law, these charges are the responsibility of the customer.

9. What should I do if my order is delayed?

Delivery delays may occur because of carrier operations, customs procedures, weather conditions, public holidays, transportation interruptions, or other circumstances outside our reasonable control. If your shipment is significantly delayed beyond the expected delivery period, contact us at [email protected] so we can review the available tracking information.

10. Can I return an item?

Yes. Customers may request a return within 30 days from the confirmed delivery date, subject to the conditions in our Refund and Returns Policy.

11. What condition must returned kitchen products be in?

Unless the item arrived damaged, defective, or incorrect, returned products should be unused, unwashed, free from food or beverage residue, free from stains or odors, and returned with all original parts and accessories. Products that have been used for food preparation, cooking, serving, drinking, or direct food contact may not be accepted for discretionary return where hygiene or safety concerns apply.

12. Who pays for return shipping?

If the return is due to a change of mind, personal preference, ordering error, or another reason not caused by us, the customer is generally responsible for return shipping costs. If we confirm that the item was delivered damaged, defective, or materially incorrect, we may provide an appropriate resolution and may cover or reimburse reasonable return shipping costs where applicable.

13. How long does a refund take?

Approved refunds are normally returned to the original payment method within 7 business days after approval. Additional processing time may be required by your bank, card issuer, Stripe, PayPal, or other payment provider before the credit appears in your account.

14. What payment methods do you accept?

We may accept Visa, Mastercard, American Express, Discover, Maestro, PayPal, Apple Pay, and Google Pay, depending on the payment options displayed at checkout. Payment availability may vary according to device, location, browser, card issuer, or payment provider.

15. What currency are transactions processed in?

All transactions made through mirevonx.com are processed in Euros (EUR). If your card, bank account, or digital wallet uses another currency, your payment provider may apply its own currency conversion rate or transaction fees.

16. Is my payment information stored on your website?

No sensitive payment credentials are stored on our servers. Payments are processed through secure third-party payment service providers, including Stripe and PayPal. We do not store complete card numbers, CVV or CVC codes, PayPal passwords, or other sensitive payment authentication credentials.

17. How is my personal information protected?

We use reasonable technical and organizational safeguards designed to protect personal information, including HTTPS, SSL/TLS encryption, restricted administrative access, software updates, secure hosting practices, backups, payment tokenization, fraud detection, and 3D Secure authentication where supported. More information is available in our Privacy Policy.

18. How can I contact you if I have a question about my order?

If you have questions about shipping, delivery, returns, refunds, payments, privacy, or an existing order, please contact us using the information below:

MIREVONX, LLC
Address: 1020 Plain St, Ste 270, Marshfield, MA 02050, US
Phone: +1 (781) 924-1315
Email: [email protected]

For additional details, please review our Shipping Policy, Payment Policy, Refund and Returns Policy, and Privacy Policy.