Shipping Policy

This Shipping Policy explains the processing, shipping, delivery, tracking, customs, and package-related procedures that apply to orders placed through mirevonx.com. Orders are fulfilled by MIREVONX, LLC. By placing an order through our website, you acknowledge and agree to the shipping terms described below.

1. Shipping Coverage and Standard Shipping Fee

We provide standard shipping to supported destinations worldwide. A single standard shipping fee of €4.99 applies to eligible orders, unless a different shipping arrangement has been expressly agreed with us before the order is shipped.

Shipping availability may depend on carrier coverage, destination accessibility, local delivery restrictions, customs requirements, or other logistical conditions. Certain remote areas, islands, military addresses, restricted territories, or locations that cannot be serviced by our available carriers may not be eligible for standard delivery.

If we are unable to ship an order to the address provided, we will contact the customer using the contact information associated with the order to discuss available options.

2. Order Processing Time

Orders are normally processed within 1–4 business days after payment has been successfully confirmed. Business days generally exclude weekends and public holidays.

Processing includes order verification, payment confirmation, preparation, packaging, and transfer of the parcel to the applicable shipping carrier. Orders placed during weekends, public holidays, unusually busy periods, or periods of high order volume may require additional processing time.

Processing time is separate from shipping time. The estimated delivery period begins after the order has been processed and transferred to the carrier.

3. Standard Delivery Time

Standard shipping normally takes approximately 30 days after dispatch. This is an estimated delivery period rather than a guaranteed delivery date.

Actual delivery time may vary depending on the customer's delivery address, destination region, distance from the fulfillment location, carrier network, customs procedures, local postal services, remote-area delivery requirements, weather conditions, transportation disruptions, public holidays, or other circumstances outside our reasonable control.

Some destinations may receive orders sooner than the estimated period, while other destinations may require additional transit time. The delivery estimate shown in this policy should therefore be understood as a general standard and may change according to the specific shipping address.

4. Expedited and Special Shipping Requests

Customers who require faster delivery may contact us before placing an order or as soon as possible after placing an order to ask whether expedited shipping is available for their destination.

Expedited shipping is not included in the standard shipping fee. Availability and cost depend on factors including the destination, parcel size, parcel weight, carrier availability, requested delivery speed, and other transportation requirements.

Where expedited shipping is available, we will provide an appropriate shipping option and additional shipping charge based on the customer's specific delivery location. The customer must agree to the applicable expedited shipping cost before the expedited service is arranged.

Customers may contact us at [email protected] or +1 (781) 924-1315 to request information regarding expedited delivery.

5. Tracking Information

When tracking is available for an order, tracking information will normally be provided after the parcel has been dispatched and the carrier has generated the applicable tracking record.

Customers should allow approximately 48–72 hours after receiving a shipping confirmation for tracking information to become active or for the carrier's tracking system to display the first movement of the parcel.

Tracking updates are provided by the applicable carrier and may not always occur in real time. Temporary gaps between tracking scans do not necessarily mean that a parcel has stopped moving or has been lost.

Customers are encouraged to monitor their tracking information regularly and ensure that someone is available to receive the parcel where required.

6. Delivery, Receipt, and Signature

A shipment is generally considered delivered when the carrier's tracking information confirms delivery to the shipping address provided by the customer, an authorized recipient, a reception area, mailroom, parcel locker, designated safe place, or another location accepted by the carrier as completing delivery.

Depending on the destination, order value, carrier, or delivery service used, a signature may be required upon delivery. Where signature confirmation is required, the customer or another authorized person at the delivery address must be available to accept the shipment.

If delivery cannot be completed because no authorized recipient is available, the carrier may attempt redelivery, leave a collection notice, send the parcel to a pickup location, or return the parcel according to the carrier's procedures.

Customers are responsible for monitoring delivery progress and collecting parcels from a designated carrier location within the timeframe specified by the carrier.

7. Damaged Packages and Delivery Problems

Customers should inspect the parcel and its contents as soon as reasonably possible after delivery. If a package arrives visibly damaged, crushed, opened, wet, torn, or otherwise materially damaged during transportation, please retain the original packaging and contact us within 48 hours after delivery.

When reporting shipping damage, customers should provide the order number, a description of the issue, and clear photographs showing the outer packaging, shipping label, internal packaging, and affected product where reasonably possible. This information may be required so that we can evaluate the issue and, where applicable, communicate with the shipping carrier.

Claims submitted after the 48-hour reporting period may be more difficult to verify because carrier records, packaging evidence, or other relevant information may no longer be available.

Shipping damage does not automatically mean that a specific remedy will apply. Any replacement, refund, or other resolution will be determined in accordance with the circumstances of the order and our applicable Return & Refund Policy.

8. Customs Duties, Import Taxes, and Fees

For orders delivered within the United States, customers are not charged import customs duties by us as part of delivery under this standard shipping policy.

For orders delivered to destinations outside the United States, the destination country or region may impose customs duties, import taxes, value-added tax, brokerage charges, customs processing fees, or other government-imposed charges.

Unless otherwise required by applicable law or expressly stated during checkout, any such charges imposed by the destination authorities are the responsibility of the customer or recipient and are not included in the standard shipping fee of €4.99.

We do not control the amount of customs duties, import taxes, brokerage fees, or other charges assessed by local authorities. Customers are responsible for understanding any import requirements that may apply in their destination before placing an order.

Customs inspections, documentation requests, or clearance procedures may also extend the delivery period. Delays caused by customs authorities or local import procedures are outside our direct control.

9. Incorrect Addresses, Failed Delivery, Lost Packages, and Delays

Customers are responsible for providing a complete and accurate shipping address when placing an order. This includes the recipient's name, street address, apartment or unit number where applicable, city, state or province, postal code, country, and any other information necessary for successful delivery.

Customers should contact us as soon as possible if they discover an error in the shipping address. We will make reasonable efforts to update the address if the order has not yet been dispatched, but we cannot guarantee that changes can be made after fulfillment or shipment has begun.

We are not responsible for delivery problems caused by incorrect, incomplete, outdated, or inaccessible addresses provided by the customer. Additional shipping charges may apply if a parcel is returned and must be shipped again.

A package should not automatically be considered lost merely because tracking has not been updated for several days. International and long-distance shipments may experience periods without new tracking scans while moving between transportation hubs or customs facilities.

If a shipment is significantly delayed beyond its expected delivery period, customers may contact us at [email protected]. We will review the available tracking information and, where appropriate, assist with a carrier inquiry.

Delivery delays caused by carriers, customs authorities, weather, natural disasters, transportation interruptions, strikes, government actions, security inspections, force majeure events, or other circumstances beyond our reasonable control may result in longer delivery times.

10. Shipping Assistance and Contact Information

If you have questions regarding shipping availability, delivery timing, tracking, expedited delivery, damaged parcels, customs, or another shipping-related issue, please contact us using the information below.

MIREVONX, LLC
Address: 1020 Plain St, Ste 270, Marshfield, MA 02050, US
Phone: +1 (781) 924-1315
Email: [email protected]

When contacting us about an existing order, please include your order number and sufficient information for us to identify the shipment. For damaged packages, please also include the supporting photographs described above.

We will make reasonable efforts to assist customers with shipping-related concerns and to provide information available from the applicable carrier. Any return or refund resulting from a shipping issue will be handled in accordance with our Return & Refund Policy.